Fulfilment · EXPLAINER
From order to delivery: six fulfilment checkpoints
Map confirmation, preparation, handover, tracking, exceptions and returns, with a clear owner at each step.
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Confirm the order facts
Record the order ID, product identifier, quantity, variant and confirmed delivery details. Define when to pause an order for a missing address, unclear selection or unconfirmed payment so the same issue is not repeatedly passed downstream.
Prepare and pack with a record
Identify the picking reference, reviewer and packaging standard. Record the actual parcel count and handover information. Handling needs depend on the real product, carrier and applicable requirements; a generic checklist cannot specify them all.
Distinguish handover from tracking
Keep packed, handed to carrier, tracking updated and delivered as separate states. Each requires different evidence. Record the handover time, parcel identifier and person following up rather than closing the task with a vague shipped label.
Assign exceptions and returns
Define an intake point and internal owner for stalled tracking, address issues, damage reports and return requests. Collect the order reference, timeline and necessary evidence before choosing an action. Avoid promising compensation or a fixed arrival date before checking the situation.
Walk one order through the process
Follow a test order through confirmation and tracking, then simulate an exception. Check who sees the record, who decides and who replies to the customer. This process checklist does not provide shipping prices, transit guarantees or country-specific customs rules; add your actual business requirements.